Refund policy
Return & Refund Policy
We want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, we’re here to help with a simple and fair return process.
1. Return Eligibility
To be eligible for a return, items must:
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Be unused, unworn, and in their original condition
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Include all original packaging and tags
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Not be damaged due to misuse or improper handling
We reserve the right to returns that do not meet these conditions.
2. Return Timeframe
You may request a return within 3 of receiving your order. Requests made after this period may not be accepted.
3. Refund Process
Once your return request is approved:
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You will receive instructions on how to return the item
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After we receive and inspect the product, we will notify you of the approval or rejection of your refund
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If approved, your refund will be processed within 6 days
Refunds will be issued to your original payment method unless otherwise specified.
4. Exchanges
We offer exchanges for defective or damaged items, or if you received the wrong product. If you would like to exchange an item, please contact us at raxonlab1@gmail.com within the return period.
5. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Please contact us within 3 days of delivery
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Provide clear photos or videos as proof of the issue
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We will arrange a replacement, exchange, or full refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale or non-returnable
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Used or worn products
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Items returned without original packaging
7. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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Original shipping charges (if any) are non-refundable
If you have any questions or need assistance with a return, please contact us at raxonlab1@gmail.com. We’re committed to making your experience as smooth and reliable as possible.